This is the SenioAssist privacy policy. SenioAssist was developed by the company Assistenz im Alltag AG, im Güggelchrüz 2, 4104 Oberwil, Baselland, Switzerland. Assistenz im Alltag AG never shares data without your consent. This privacy policy is governed by Swiss law. Updated on 31.1.2023 Personal data and personality profiles requiring special protection By confirming this Privacy Policy, customers give express consent to disclose, store and process the following sensitive personal and health data and personality profiles to other users. By using SenioAssist or contacting us directly, you agree to this Privacy Policy. Information of the customers, which can be seen in the request. When you create a search request on SenioAssist, the helpers need sufficient information to decide if they are suitable for the job. The following information will be disclosed in your request only to verified (identity verification) providers:

user photo (if you have one on file).

name and first name

height and weight

information about mobility (independent, needs help or bedridden)

your mental health information

the services you require

the description of the job in free text

time and date when you need the services

address of the person in need of assistance

date of birth

Information of the providers, which are visible for customers Your data stored at SenioAssist will only be disclosed to customers selected by you. This happens when you apply to a client's search request. When providers apply for a job in the app, clients need sufficient information to decide if the provider is suitable for the job. All information provided during the application process will be visible, except:

address

contact details

What information do we collect? For a better user experience, we also collect information from mobile devices:

Camera (Images): If you grant camera permissions, the user can upload any image directly from the website/app. You are allowed to deny camera permissions for this website/app.

Site: When you log in or create a request you are allowed to deny the submission of the location information.

Photo gallery (images): If you grant access to the photo gallery, you can upload any image from their photo gallery. You can deny access to the photo gallery for this website/app.

How do we use the information we collect? Any information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us better meet your individual needs).

To improve our website/app (we are constantly striving to improve our website/app offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us respond more effectively to your customer service inquiries and support requests)

To process transactions

To administer a contest, promotion, survey or other website feature

To send you messages

When does SenioAssist use end user information from third parties? SenioAssist collects end-user information that is necessary to provide SenioAssist services to our customers. End users may voluntarily provide us with information that they have provided on social media sites. When you provide such information to us, we may collect publicly available information from the social media sites you specify. You can control how much of your information is made public by social media websites by visiting those websites and changing your privacy settings. What information do we not collect? Third party services Banking Information: Payment information is stored and used exclusively by one of the largest international payment platforms STRIPE. Assistenz im Alltag AG does not store this data. You can find the data protection regulations at: www.stripe.com Identity check information: The information you enter during the identity check is collected and stored exclusively by PassBase. You can find the data protection regulations at: www.passbase.com When does SenioAssist use customer information from third parties? We receive some information from third parties when you contact us. For example, when you provide us with your email address to express interest in becoming a SenioAssist customer, we receive information from a third party that provides automated fraud detection services to SenioAssist. Occasionally, we also collect information that is made publicly available on social media sites. You can control how much of your information is posted on social media sites. Do we share the information we collect with third parties? Assistenz im Alltag AG never shares data without your consent. Your personal information is not shared with any advertisers. We may engage trusted third-party vendors to perform functions and provide services on our behalf, such as hosting and maintenance of our servers and website/app, database storage and management, email management, customer service. We may also disclose personal and non-personal information about you to administrative or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop illegal, unethical or legally actionable activities, or to otherwise comply with applicable court orders, laws, rules and regulations. How do we use your email address? By submitting your email address on this website/app, you agree to receive emails from us. We do not send unsolicited commercial emails as we find spam as annoying as you do. Can my data be transferred to other countries? Assistenz im Alltag AG is managed from Switzerland, the services are offered in several countries. Therefore, a cross-border transfer cannot be avoided. To the extent permitted by applicable law, you consent to the cross-border transfer, processing and storage. Is the information collected through the SenioAssist service secure? We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help protect, prevent unauthorized access, maintain data security, and properly use your information. However, neither people nor security systems are absolutely secure, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. If applicable law imposes a non-waivable duty to protect your personal information, you agree that willful misconduct is the standard by which to measure our compliance with that duty. Applicable Law Cookies SenioAssist uses "cookies" to recognize which areas of our website you have visited. A cookie is a small piece of data that is stored by your web browser on your computer or mobile device. We use cookies to improve the performance and functionality of our website/app. If you disable cookies, you may not be able to access the features of our website properly or at all. Payment Information In relation to credit card or other payment processing details, we refer you to the privacy policy from the third-party provider Stripe. Assistenz im Alltag AG does not store or have access to credit card or other payment processing information itself. Changes to our privacy policy We may change our service and policies, and we may need to make changes to this Privacy Policy. We will notify you when we make changes to this Privacy Policy. If you continue to use the SenioAssist Service after notification, you will be bound by the updated Privacy Policy. If you do not wish to agree to the updated Privacy Policy, you may delete your account at any time. Third Party Information We may display third-party content, including links to third-party websites or services. You acknowledge and agree that SenioAssist is not responsible for any third-party services. Private data deletion You can delete an account using an app. Contact Us Do not hesitate to contact us if you have any questions: [info@senioassist.ch]