chevron_rightInformation for customer Can I book services for my parents on BenitaSana?

Yes, you can register as a representative and support your parents, grandparents, or even your neighbors in searching for suitable services.

How can I reschedule an appointment?

You can do this via the BenitaSana website or app. If you wish to change or cancel the appointment at short notice (less than 72 hours in advance), we recommend contacting the provider by phone.

I found a nice person on BenitaSana who goes shopping for my parents. How can I obtain their contact details?

Confirm the appointment via the website or app, and you will immediately receive all the provider's contact information.

Should we hire the providers directly?

No, the service providers are companies or self-employed individuals. If you still wish to hire the self-employed workers directly, we recommend using Quitt for administrative purposes.

My father has to go to the hospital unexpectedly. How can I cancel a scheduled appointment?

You can do this via the BenitaSana website or app. If you need to change or cancel the appointment at short notice (less than 72 hours in advance), we recommend contacting the provider by phone.

Will the costs for the services on BenitaSana be covered by my health insurance?

The basic insurance covers the legally defined services. Ask the providers directly if and what they can charge via health insurance. Also check whether certain services are covered by your supplementary health insurance.

Where and how can I get help if I have questions or problems with the website?

You can find many helpful resources on the website and in the FAQ section. You can also send us an email at info@benitasana.ch, and we will assist you. Telephone support is also available at certain times.

How does payment and pricing work?

The costs for services or products are settled directly between you and the provider. BenitaSana acts solely as a mediation platform and has no influence on prices. All providers determine their own costs.

How can I ensure that the offers are genuine and legitimate?

All providers undergo identity verification when their offers are listed to ensure that they are real organizations and real individuals.

Is my data secure?

We use the most advanced security programs to ensure that your data is fully protected.